Rdworks have not conect whit de laser

we have rdworks installed on the laptop. We have installed the drivers of rdworks. but rdworks has no contact with the laser, if we send a traffic jam away to the laser, “no contact with the laser”

what we have also done is ligtburn installed (trial version) ligtburn does make contact with the laser…
but we would like to get started with rdworks…
What are we doing wrong…

we have a rdc6445S ruida control

we can us help
tracelaser@gmail.com