About the Pre-sales & After-sales category

In order to serve customers more efficiently, we will gradually migrate technical support tickets to the forum.

We’re so sorry you hit a snag! Please post with a short description of your problem in the title.

Every new post in this section will get attention from someone at Cloudray. If there’s an email and a forum post on the same topic, the staff will address one and close out the other. If a post deals with personal information, order information, or the like, please send a message to support group.

Since we’re aiming to create helpful content both for posters AND for later readers who come to find a solution, we may edit your post for clarity. When a staff member addresses it, they will usually close it. If you’d like to continue discussing after the staff answer, you can open a new thread in a different section for discussion.

I hope we can help!