New protective cover is missing pieces

[jrob]

Order/Invoice ID: 12133

Issue Product Name: Cloudray Laser Machine Protective Cover For Litemarker

Issue Description: Hi, I just got the box today.

1. Box is missing the 4x horizontal extrusion pieces and their L brackets for front/back sides (door/exhaust sides).

2. Top piece dimensions/holes also seem wrong… do you have assembly drawing?

Issue Scenario(Appears on first use OR Appears after a period of use): Missing pieces in the box

[Goodman]

Hello Jrob
I am verifying for you, and we will reissue any missing parts for you. We have an installation video and I will post it to your mailbox later.

[Goodman]

Can you take a photo to show all the received items? I will confirm it for you.

[jrob]

Hi,

here are the items I received:

1x Left side (extrusion framed)
1x Right side (extrusion framed)
1x Front door (no frame)
1x Back panel (no frame)
1x Top piece (~15.5" x 14.5" size, the hole spacing is about ~13.5"x11.5" seems small)
1x Allen wrench bag

Thanks

John

[Goodman]

Please confirm, are these four components missing?

[jrob]

Hi,

Thanks, yes I think those are the missing pieces (also any screws needed for them). Please send them UPS or DHL to the same address as the first shipment:

John

[Goodman]

Okay, we have already packaged it for you and will send it out soon. Sorry for our negligence.

[jrob]

Has it been shipped yet? Thanks

John

[Goodman]

Hello John,We sent it out on December 31st,Haven’t you received it yet?I will help you check the logistics information later.

[jrob]

Thanks, I have not received it yet, please send me the tracking number

John

[Goodman]

Sorry for the late reply:UPS—1Z4FX1010449205542