Issues with EC-30

Order/Invoice ID: 29201

Issue Product Name: EC-30

Issue Description: I am having issues getting enough power for machine to work. It will engrave into wood but not enough power to even remove powder coating on business card or tumbler.

I am lost and need help. How do I get support? I would like a video call

Issue Scenario(Appears on first use OR Appears after a period of use):
Appears on first use

Not in the right focus.