EM-smart can not find the driver. or install

tried to do the video that you posted but that doesn’t work either … help
i have the EM-smart

Hello,rperez.I will attach a video and a document to help you solve the problem better.

solution.docx (508.1 KB)

This is the product documentation of EM-Smart,.I hope to help you.
EM-Smart User Manual.pdf (1.6 MB)