# No laser on my Em-Smart **URL:** \ **Category:** Fiber Laser\ **Created:** [October 18, 2021, 2:29pm UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579 "2021-10-18T14:29:28Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Guy](https://avatars.discourse-cdn.com/v4/letter/g/9e8a1a/32.png) [@Guy](https://forum.cloudray.com/u/Guy)\ **Post date:** [October 18, 2021, 2:29pm UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/1 "2021-10-18T14:29:28Z")
EM-Smart received this morning. After 2 minutes of good testing, the laser no longer marks. EZCAD works as if the marking was done. The laser makes the engraving delimitation (F1), operational red light. I run the marking which is taken into account by EZCAD but on the other hand, nothing happens on the machine. Pulse power on 50 %, speed 1500 or 2000 I try on a second laptop, new install and it’s same incident. No shoot. HELP PLEASE ![P1](https://us1.discourse-cdn.com/flex020/uploads/cloudray/original/1X/b19be2210792d14a552fbae64ed5db1f279cf551.jpeg) ---
**Author:** ![Technician](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.cloudray.com/technician/32/15_2.png) [@Technician](https://forum.cloudray.com/u/Technician)\ **Post date:** [October 19, 2021, 1:49am UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/2 "2021-10-19T01:49:36Z")
Hello,Guy. 1.Please check if your driver is installed correctly。 2.Is your EZcard configured as shown in the figure below? ![picture](https://us1.discourse-cdn.com/flex020/uploads/cloudray/original/1X/1c3e2887bce13ac1effbe5fb524812dd9b28a667.png) ---
**Author:** ![Guy](https://avatars.discourse-cdn.com/v4/letter/g/9e8a1a/32.png) [@Guy](https://forum.cloudray.com/u/Guy)\ **Post date:** [October 19, 2021, 7:42am UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/3 "2021-10-19T07:42:18Z")
Hello Driver is good. See pictures (driver and parameters) My version of EZCAD is different your. Laser choice is in grey but fiber is on ! I’m afraid galvanomet have a failure. HELP !!! ---
**Author:** ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)\ **Post date:** [October 21, 2021, 5:24am UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/4 "2021-10-21T05:24:21Z")
Hello, we have sent you an email, please check.If you have any questions, you can contact us at any time. ---
**Author:** ![CHRONOS](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@CHRONOS](https://forum.cloudray.com/u/CHRONOS)\ **Post date:** [December 9, 2021, 4:17pm UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/5 "2021-12-09T16:17:58Z")
Dear Goodman, I have the same problem, can you also contact me ? ---
**Author:** ![Guy](https://avatars.discourse-cdn.com/v4/letter/g/9e8a1a/32.png) [@Guy](https://forum.cloudray.com/u/Guy)\ **Post date:** [December 9, 2021, 4:35pm UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/6 "2021-12-09T16:35:18Z")
Hi They change my Em-Smart and so, all is ok now ---
**Author:** ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)\ **Post date:** [December 10, 2021, 1:39am UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/7 "2021-12-10T01:39:12Z")
Of course. Do you have the same problem as him-- No laser on your Em-Smart?Can you provide your order number? We will contact you as soon as possible. ---
**Author:** ![CHRONOS](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@CHRONOS](https://forum.cloudray.com/u/CHRONOS)\ **Post date:** [December 10, 2021, 10:12am UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/8 "2021-12-10T10:12:18Z")
Yes no laser on my EM-SMART, red light works but no laser emitted, my order is 11658. Best regards ---
**Author:** ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)\ **Post date:** [December 11, 2021, 5:05am UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/10 "2021-12-11T05:05:24Z")
Hello chronos,Please check if your driver is installed correctly ![picture](https://us1.discourse-cdn.com/flex020/uploads/cloudray/original/1X/1c3e2887bce13ac1effbe5fb524812dd9b28a667.png) ---
**Author:** ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)\ **Post date:** [December 11, 2021, 5:12am UTC](https://forum.cloudray.com/t/no-laser-on-my-em-smart/579/11 "2021-12-11T05:12:36Z")
Can you take a video to show it–Red light works but no laser emitted.You can send it to my email: chenyang.fu@cloudray.com.After I receive it, I will help you solve this problem immediately based on the actual situation.