# New protective cover is missing pieces

**URL:** https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661
**Category:** Pre-sales & After-sales
**Created:** [December 30, 2021, 2:16am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661 "2021-12-30T02:16:53Z")
**Posts on this page:** 11
**Page:** 1

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### Author: ![jrob](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@jrob](https://forum.cloudray.com/u/jrob)
#### Post date: [December 30, 2021, 2:16am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/1 "2021-12-30T02:16:53Z")

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Order/Invoice ID: 12133

Issue Product Name: Cloudray Laser Machine Protective Cover For Litemarker

Issue Description: Hi, I just got the box today.

1. Box is missing the 4x horizontal extrusion pieces and their L brackets for front/back sides (door/exhaust sides).

2. Top piece dimensions/holes also seem wrong… do you have assembly drawing?

Issue Scenario(Appears on first use OR Appears after a period of use): Missing pieces in the box

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### Author: ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)
#### Post date: [December 30, 2021, 2:58am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/2 "2021-12-30T02:58:20Z")

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Hello Jrob  
I am verifying for you, and we will reissue any missing parts for you. We have an installation video and I will post it to your mailbox later.

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### Author: ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)
#### Post date: [December 30, 2021, 3:12am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/3 "2021-12-30T03:12:14Z")

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Can you take a photo to show all the received items? I will confirm it for you.

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### Author: ![jrob](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@jrob](https://forum.cloudray.com/u/jrob)
#### Post date: [December 30, 2021, 3:59am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/4 "2021-12-30T03:59:57Z")

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Hi,

here are the items I received:

1x Left side (extrusion framed)  
1x Right side (extrusion framed)  
1x Front door (no frame)  
1x Back panel (no frame)  
1x Top piece (~15.5" x 14.5" size, the hole spacing is about ~13.5"x11.5" seems small)  
1x Allen wrench bag

Thanks

John

 ![cloudrayParts.jpg](https://us1.discourse-cdn.com/flex020/uploads/cloudray/original/1X/ad12f095138ddd19fd97164a2d88e79d55e748af.jpeg)

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### Author: ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)
#### Post date: [December 30, 2021, 8:57am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/5 "2021-12-30T08:57:13Z")

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Please confirm, are these four components missing?

 ![a9e4bd7689402bc88889a4f0b5f8ccd](https://us1.discourse-cdn.com/flex020/uploads/cloudray/original/1X/8d9056cb8192d79f406a8efe8b3842a3b0b830a9.jpeg)

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### Author: ![jrob](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@jrob](https://forum.cloudray.com/u/jrob)
#### Post date: [December 30, 2021, 6:20pm UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/6 "2021-12-30T18:20:50Z")

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Hi,

Thanks, yes I think those are the missing pieces (also any screws needed for them). Please send them UPS or DHL to the same address as the first shipment:

John

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### Author: ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)
#### Post date: [December 31, 2021, 1:29am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/7 "2021-12-31T01:29:31Z")

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Okay, we have already packaged it for you and will send it out soon. Sorry for our negligence.

 ![微信图片_20211231093128](https://us1.discourse-cdn.com/flex020/uploads/cloudray/original/1X/aa9ccdab34fd877c93b486851241217fe774b2a1.jpeg)

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### Author: ![jrob](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@jrob](https://forum.cloudray.com/u/jrob)
#### Post date: [January 7, 2022, 4:06pm UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/8 "2022-01-07T16:06:47Z")

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Has it been shipped yet? Thanks

John

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### Author: ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)
#### Post date: [January 10, 2022, 6:51am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/9 "2022-01-10T06:51:21Z")

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Hello John,We sent it out on December 31st,Haven’t you received it yet?I will help you check the logistics information later.

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### Author: ![jrob](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@jrob](https://forum.cloudray.com/u/jrob)
#### Post date: [January 11, 2022, 7:13am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/10 "2022-01-11T07:13:42Z")

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Thanks, I have not received it yet, please send me the tracking number

John

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### Author: ![Goodman](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@Goodman](https://forum.cloudray.com/u/Goodman)
#### Post date: [January 12, 2022, 1:30am UTC](https://forum.cloudray.com/t/new-protective-cover-is-missing-pieces/661/11 "2022-01-12T01:30:17Z")

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Sorry for the late reply:UPS—1Z4FX1010449205542