# Cloudray Official Announcement

**URL:** <https://forum.cloudray.com/t/cloudray-official-announcement/828>\
**Category:** Uncategorized\
**Created:** [April 25, 2022, 6:36am UTC](https://forum.cloudray.com/t/cloudray-official-announcement/828 "2022-04-25T06:36:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Joannes1](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@Joannes1](https://forum.cloudray.com/u/Joannes1)\
**Post date:** [April 25, 2022, 6:36am UTC](https://forum.cloudray.com/t/cloudray-official-announcement/828/1 "2022-04-25T06:36:47Z")

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Sincerely thank all your trust in Cloudray Official Website. Concerning misunderstanding from customer feedback in recent days, we make a clarification here:  
All customer support services and product warranty policies will be only applied to orders on [https://www.cloudraylaser.com/](https://www.cloudraylaser.com/).  
If your products are purchased through other third-party platforms, we will not be responsible for your order as your order information is not in our system.

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**Author:** ![Joannes1](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@Joannes1](https://forum.cloudray.com/u/Joannes1)\
**Post date:** [April 25, 2022, 6:39am UTC](https://forum.cloudray.com/t/cloudray-official-announcement/828/2 "2022-04-25T06:39:55Z")

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